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>If you use Windows XP with Service Pack 2 or IE7

To enable Remote Support, you must be able to install ActiveX components on your computer.
You cannot bypass this page. Click the ‘Manually Start’ to download and install the file.

Preparing to connect...

This depends on your internet connection speed but usually takes only a few minutes. Please wait.

To enable Remote Support, you must be able to install ActiveX components on your computer.
You cannot bypass this page. Click the ‘Manually Start’ to download and install the file.